Author: Terra

Good administrative support is often invisible when it’s working well. That’s part of why it’s easy to misunderstand. It’s not just about completing tasks. It’s about how those tasks are handled, how much follow-up they require, and whether they reduce or increase cognitive load. Poor support creates more work in the form of questions, corrections,…

Outsourcing is often described as something people do when they’re overwhelmed or behind. In practice, it’s often harder for people who are highly capable. If you understand your systems, your workflows, and the reasoning behind your decisions, handing off work can feel risky. You’re not worried about whether someone can complete a task. You’re worried…

Running an office of one is often framed as lean and efficient. There are no meetings to attend, no layers of approval, and no one else to coordinate with. On the surface, it looks streamlined. The cost shows up quietly. When you are the entire operation, everything runs through your attention. Every email, every task,…

(Even If You’re Good at It) Administrative work is rarely the hardest part of running a business. That’s exactly why it’s so easy to underestimate its cost. Most people don’t outsource admin because they can’t do it. They outsource it because doing it themselves slowly erodes their ability to focus on work that actually moves…